Field Technician Support
Benefits
Unlimited PTO
Similar Jobs
See allSecurity Systems Installation Success
US Security & IT
US
Access Control
Troubleshooting
Technical Account Specialist - West Coast Remote
Canopy
Technical Support
Troubleshooting
Zendesk
Safety and Security Systems Manager
Allied Universal
US
CCTV
Access Control
Troubleshooting
Product Support Agent - Smart Building
RealPage
US
Customer Service
Communication
Technical Troubleshooting
Professional Services Manager, Interview Room
Axon
US
Customer Management
Problem Solving
Team Leadership
About the Role:
- You will act as a key escalation point for complex technical issues spanning software, hardware, networks, and integrated building systems.
- This role combines remote troubleshooting with occasional on-site support across CCTV, access control, intercom, and related technologies.
Key Responsibilities:
- Diagnose and troubleshoot advanced issues involving IP-based CCTV systems, NVRs, video analytics, access control platforms, and intercom technologies.
- Perform root-cause analysis on recurring incidents and develop mitigation, preventative, and reliability-improvement strategies.
- Collaborate with Engineering, QA, Product Management, and Installation teams to resolve complex issues and improve system reliability.
What You Bring:
- Minimum of 5 years of experience in technical customer support, systems analysis, or similar technology-focused roles.
- Strong understanding of IP networking, PoE devices, structured cabling, and integrated technology systems.
- Bilingual English/French communication skills and willingness to travel to client sites as needed.
Jobgether
They provide sophisticated smart-building, IoT, security, and integrated technology solutions. The company fosters a culture of ownership, autonomy, and trust, with a collaborative and fast-paced environment.