Act as the primary technical contact for field engineers during security installations, providing real-time support via phone, email, and messaging.
Guide teams through programming, testing, troubleshooting, and validation of access control, CCTV/VMS, intrusion detection, fire alarm, and two-way audio systems.
Maintain accurate documentation, collaborate with cross-functional teams, and identify process improvements for continuous operational excellence.
The partner company provides secure, high-quality installation support for electronic security systems. They emphasize a collaborative culture with career growth and professional development.
Resolve customer support tickets and troubleshoot system health issues across gateways, nodes, buttons, and connectivity.
Provide onsite technical support for system health checks and go-live stabilization when remote resolution is insufficient.
Collaborate with Field Services, Customer Success, and Engineering to hand off issues and improve support documentation.
Canopy provides IoT and RTLS solutions for monitoring and support in environments like healthcare. The company fosters a collaborative culture focused on technical excellence and customer satisfaction.
Serve as primary technical lead for design, deployment, and lifecycle management of CCTV and physical security systems across global offices.
Lead troubleshooting and debugging of security systems, resolving hardware, software, and network issues.
Develop and enforce global standards for physical security systems, including CCTV and access control, and support new office buildouts.
Allied Universal is North America's leading security and facility services company, providing rewarding careers in a dynamic, welcoming, and collaborative workplace. The company serves communities and customers with a sense of purpose.
Take ownership of support tickets and drive them through to resolution across teams.
Analyze and troubleshoot multi-layered technical problems to determine appropriate solutions.
Communicate clearly and professionally via phone and email regarding issues, timelines, and resolutions.
RealPage is a leading provider of property management software solutions for the real estate industry. They are a large organization with a culture that emphasizes innovation, customer success, and professional development.
Lead and manage the deployment of network, hardware, and software solutions for Axon's Interview Room, ensuring efficiency and excellent customer experience.
Coordinate with third-party installers and customers to maintain installation status through daily report-outs and stand-up meetings.
Conduct training sessions for technical and non-technical staff to ensure proficiency in using and supporting the Axon Interview solution.
Axon is on a mission to Protect Life by providing an ecosystem of devices and cloud software for safety and justice. The company culture is fast-paced, challenging, and meaningful, emphasizing ownership, growth, diversity, and inclusion.
Install, configure, and maintain computer networks, hardware, software, and applications.
Provide technical support to end users via telephone and troubleshoot hardware, software, and network issues.
Document incidents and resolutions within the ticketing system while managing multiple support requests.
Barnes & Noble Education is a leading solutions provider for the education industry, committed to driving affordability, accessibility, and achievement at academic institutions nationwide. The company fosters a culture of inclusion and diversity, with a focus on supporting employees' physical, mental, and financial well-being.
Provide initial analysis and triage for incoming customer calls, monitoring alerts, and tickets with clear communication.
Document resolutions and proactively update customers and team members on technical issues.
Collaborate with Level 2 support and vendors to improve capabilities and processes.
Flexential is a data center and cloud infrastructure provider that delivers responsive incident response and support for customer environments. The company emphasizes a fast-paced, team-oriented culture focused on continuous improvement and growth.
Provide technical support to customers, handling installations, maintenance, and problem resolution.
Reproduce issues, collaborate with internal teams, and manage expectations for timely resolution.
Develop expertise in Check Point products and industry technologies while traveling occasionally to Latin America.
Check Point protects over 100,000 organizations worldwide from sophisticated cyber and AI-driven threats, securing their AI transformation with a prevention-first approach. Recognized by TIME, Newsweek, and Forbes for excellence and workplace culture, the company offers opportunities to grow and contribute at the forefront of AI-driven security.
Lead the Customer Support team to ensure operational excellence for Enterprise and Federal customers, from deployment to disaster recovery.
Own support operations end-to-end, including ticket routing, SLAs, on-call coverage, and reporting performance metrics to leadership.
Personally engage on the most complex technical escalations and provide product feedback to drive roadmap improvements.
Analyst1 is an industry-leading cybersecurity solution provider that specializes in advanced threat intelligence, transforming security operations through automated data ingestion and investigations. The company fosters a remote-first culture with a focus on integrity, results, collaboration, and growth, offering competitive compensation and comprehensive benefits.
Provide advanced networking and systems integration expertise to address complex technical challenges.
Apply sound judgment to evaluate technical information, develop creative solutions, and recommend approaches.
Collaborate with senior stakeholders and technical/non-technical audiences while working independently in a remote environment.
This partner company focuses on complex technology initiatives in networking and systems integration. It fosters a global, collaborative environment emphasizing technical excellence, innovation, and inclusion.
Provide Tier 2/3 technical support across Windows, Linux, macOS, and cloud platforms like AWS, Azure, and GCP.
Troubleshoot full-stack issues, reproduce problems, and document remediation steps and knowledge base articles.
Collaborate with Engineering, DevOps, and Product teams to escalate and resolve bugs, and improve support processes.
Volexity provides cybersecurity solutions with a focus on digital forensics and incident response. The company is an equal opportunity employer and values diversity, with a moderate team size supporting a growing software product line.
Provide remote Level 2 technical support for security infrastructure, ensuring timely incident resolution.
Monitor, investigate, and resolve technical issues using performance monitoring tools and troubleshooting methodologies.
Collaborate with clients, internal teams, and vendors to coordinate incident resolution and maintain high service standards.
The company offers remote security technical support for enterprise network environments. It has a collaborative, fast-paced culture with a focus on continuous learning and professional growth.
Provide world-class technical support for hardware and software, resolving complex customer issues.
Collaborate with Engineering and Product teams to reproduce bugs and improve product feedback.
Author knowledge base articles and ensure SLA goals are met with timely, helpful responses.
Samsara is the pioneer of the Connected Operations™ Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insights. As a public company with a hyper-growth environment, they foster a culture of rapid career development and collaboration across global teams.
Receive and record incident information, troubleshoot, and resolve moderately complex customer problems.
Use tools like Wireshark, SQL, and web technologies to analyze and resolve issues.
Maintain customer relationships, communicate effectively, and contribute to the knowledge base.
Transact+CBORD is a leader in innovative payment, mobile credential, and commerce solutions for connected campuses. They partner with over 1,750 higher education and health institutions and foster a culture of integrity, respect, and continuous personal development.
Provide technical support for Everbridge products to Norwegian customers, handling incident management and troubleshooting.
Monitor and maintain managed services, performing software upgrades and configuration in Linux environments.
Collaborate with platform engineering to improve resilience and report on escalated incidents.
Everbridge is a global leader in critical communications and enterprise safety solutions, providing SaaS-based public warning systems. With over 2000 employees, we support more than 6000 customers worldwide in their most crucial moments.
Provide bilingual support (English and French) to EV drivers and site hosts via phone, chat, and email.
Troubleshoot technical and payment-related issues, analyze OCPP connectivity logs, and escalate hardware problems.
Collaborate with cross-functional teams to improve efficiency and maintain high customer satisfaction.
ChargeLab is the Android of EV charging, partnering with leading hardware manufacturers to bundle their EV chargers with our software. We have raised US $30 million and are a team of 60+ full-time employees, with over 30 in engineering and product development.
Manage a queue of active support cases from intake to close, investigating issues thoroughly and following technical SOPs.
Translate technical findings into plain language for customers at any level of sophistication and communicate proactively.
Troubleshoot and resolve technical issues related to Clariti's SaaS products using knowledge of cloud infrastructure, APIs, and system configuration.
Clariti provides government software solutions that empower governments to deliver exceptional citizen experiences. The company is a remote-first organization with an inclusive culture focused on customer success, continuous learning, and cross-functional collaboration.