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Role overview:
- As a Bilingual Support Specialist, you will assist EV drivers and site hosts in English and French.
- Troubleshoot technical issues, explain products, and resolve inquiries via phone, chat, and email.
- This hands-on role is ideal for someone who thrives in real-time problem-solving.
Key Responsibilities:
- Serve as the primary point of contact by providing bilingual support via phone.
- Collaborate with internal teams to meet SLAs and maintain high satisfaction.
- Analyze OCPP connectivity logs to identify and resolve technical problems.
Qualifications:
- Fluent in English and French, both written and spoken.
- Comfortable with phone, chat, and ticketing systems like Zendesk.
- Post-secondary degree in STEM is preferred.
ChargeLab
ChargeLab is the Android of EV charging, partnering with leading hardware manufacturers to bundle their EV chargers with our software. We have raised US $30 million and are a team of 60+ full-time employees, with over 30 in engineering and product development.