Manager, Client Services

The MCS will lead a team of Account Managers (AMs) ensuring alignment with company objectives and fostering a collaborative environment focused on account retention, revenue expansion, and proactive growth strategies. Track, monitor, and evaluate quarterly revenue targets given to each AM on the team, where account retention and growth are the main objectives. Coach the AMs to make strategic plans to achieve objectives and capitalize on opportunities within their portfolios, while providing proactive help with the team’s largest and high-potential accounts. The MCS will reinforce a commercial mindset within the team, ensuring AMs are empowered to own the full client lifecycle, from onboarding through renewal and expansion. Lead hiring, onboarding, and performance-planning efforts to build a high-performing, client-first team culture, ensuring each team member has an individualised growth plan. Identify opportunities to increase efficiency within the team, such as the development of tools, procedures or processes, or team education. Oversee major client initiatives and build strong relationships with key customers, acting as a senior point of contact and strategic consultant. Take a proactive approach working with Brands and Agencies in planning and scaling the business to achieve high growth plans and optimal performance. Provide in-depth client consultation on StackAdapt DSP, including campaign setup, performance insights, optimization strategies, and new growth opportunities to meet KPIs. Help own the client support structure and portfolio product needs, along with translating the needs of our clients to inform our product strategy. In-person and virtual meetings, presentations, Quarterly Business Reviews and training/education. Advocate for and represent the Client Service team’s best interests, sharing feedback and providing ideas to bring solutions to any relevant issues.