Customer Success Manager

The Customer Success Manager serves as a strategic advisor, challenging assumptions, identifying growth opportunities, and guiding customers toward smarter business decisions. Rather than simply responding to needs, the CSM anticipates challenges and helps customers leverage data and insights to achieve measurable outcomes. This role requires curiosity, business acumen, and the ability to influence at multiple levels within a client organization. The CSM will lead onboarding sessions, challenge assumptions, surface inefficiencies, and reframe customer goals. They will also leverage data, predict churn, initiate executive conversations, and co-develop recovery strategies. A successful CSM will design success plans aligned with customer priorities and translate product outcomes into financial and operational impact, influencing product strategy and facilitating issue resolution.