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Job Summary:
- Serve as part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance.
- Support onboarding activities for new customers to ensure a smooth transition and setup.
- Monitor, triage, and route incoming customer communications, and provide technical answers regarding reports, alerts, and recommendations.
Key Responsibilities:
- Proactively collaborate and exchange information with MDR analysts to ensure customer’s technical questions about incidents or threats are fully addressed.
- Own the customer communication lifecycle during ongoing incidents, ensuring timely updates, clarity, and alignment on next steps.
- Help drive consistency and quality in how incidents and threat intelligence are communicated externally.
Qualifications:
- 1+ years of experience in a customer-facing cybersecurity role such as professional services, customer success, customer support, or Tier 1/2 SOC analyst.
- Hands-on experience with security tools such as EDR, SIEM, SOAR, or XDR.
- Strong customer communication skills (verbal and written) with the ability to explain complex technical details clearly and concisely.
Palo Alto Networks
Palo Alto Networks is united by a shared mission—to protect our digital way of life. They thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. They value trust, accountability, and shared success where your work truly matters.