Clinical Outreach Team Manager

Lead, coach, and mentor a team of 8-12 remote key account managers and inside sales representatives. Develop quality review process including call auditing program. Conduct regular one-on-one meetings, performance reviews, and professional development planning. Recruit, hire, and onboard new team members as the business scales. Create and implement training programs on PhilRx’s processes and tools, the medications we support, compliance requirements, and sales methodologies. Foster a collaborative, results-driven team culture aligned with company values. Collaborate with senior leadership to establish quarterly and annual sales targets and KPIs. Oversee the management of existing key accounts while driving expansion opportunities. Partner with marketing team to develop targeted campaigns and sales enablement materials. Analyze sales data and market trends to identify growth opportunities and optimize team performance. Ensure consistent delivery of exceptional client experience across all managed accounts. Maintain deep understanding of client needs, market dynamics, and competitive landscape. Escalate and resolve complex client issues in partnership with operations and clinical teams.Drive HCP retention and satisfaction metrics while pursuing cross-sell opportunities. Ensure compliance with healthcare regulations, privacy requirements, and company policies. Optimize sales processes and CRM utilization to improve team efficiency.