Strategic CSM

About the Role:

• As a Strategic CSM, you will own the health and revenue performance of your book of business.
• You will partner with Account Managers to create and maintain company-wide employee recognition programs.
• You will embrace AI and modern tooling to work smarter and move faster.

You Will:

• Manage a book of Large Enterprise customers with direct accountability for NRR and retention.
• Exceed monthly, quarterly, and annual targets for gift spend.
• Build and grow strategic relationships with multiple stakeholders at each customer.

You Have:

• 6+ years of experience in a customer-facing role at a SaaS company.
• Experience managing Fortune 500 companies or equivalent top-tier customers.
• No fear in handling objections and thinking creatively to address customer concerns.

You Are:

• Passionate about delivering measurable customer outcomes and driving revenue growth.
• Curious about and comfortable with AI, actively using AI tools in your day-to-day.
• A strong team player who thrives in a fast-paced startup environment.