Consumer Relations Assistant - Interim Remote, Central Time Zone

The Consumer Relations Assistant works as a liaison between consumers and the brand, responding to consumer inquiries via email, phone, SMS, chat, social media platforms, marketplaces and websites. This position requires the ability to communicate with consumers effectively and empathetically in written and verbal format, data entry, and build and maintain relationships with other departments in a highly collaborative environment. This position will report to the Sr. Consumer Relations Manager. Efficiently and effectively monitor and manage 75 to 200+ consumer inquiries daily across all communication channels, ensure continuous, consistent, and closed loop communications occur with each contact and superior customer service, turning complaints into satisfaction when necessary and reducing churn with win back or retention strategies. Work with Operations, Quality, Marketing & Digital/DTC to investigate issues and research consumer inquiries with heavy emphasis on Food Safety inquiries. Remain knowledgeable of innovation and company initiatives. 5 years of consumer relations call center experience ideal, especially in the food/beverage industry and/or natural product industry. Must reside in the United States to be considered for this position. The compensation rate is $28.00 per hour, 40 hours per week.