Scale Customer Success Manager

You will have extensive exposure to our Product Management and Sales teams at all levels. As a Scale CSM, you’ll play a crucial role in building an excellent customer experience for thousands of Comply customers. A Scale CSM will be instrumental in supporting the build of programs, content and experience that drive adoption and value for our customers. Manage a higher volume of customer using a team-based approach and leverage data-driven programs to support customers.

Support the creation and iterate of our digital customer experience and help roll out process that automate the customer journey. You will leverage data and technology to be proactive in educating and delivering value to our largest customer base. Partner with Customer Education to produce high-quality, professional resources to support clients goals and value realization. Participate in team projects that support goals and initiatives of the department.