Patient Access Representative

Scheduling & Referral Management:

• Schedule appointments across multiple clinics based on care needs, provider availability, and patient location.
• Manage and process incoming referrals to completeness, ensuring accurate verification of demographics and insurance.
• Proactively communicate schedule changes and manage referrals across EHRs for timely patient updates.

Patient Communication & Experience:

• Deliver exceptional, professional, and empathetic service during all patient and caregiver interactions.
• Assist patients with questions regarding appointments, insurance, and therapy processes.
• Document necessary information to ensure effective communication among clinic teams.

Administrative & Operational Support:

• Accurately document all scheduling activities in the EMR and other required systems.
• Coordinate with Authorization and Verification teams to resolve patient access issues.
• Monitor scheduling compliance and escalate concerns to the District Supervisor as needed.

Team Collaboration & Compliance:

• Partner with Patient Access Coordinators, Clinic Managers, and regional teams to support operational needs.
• Adhere strictly to HIPAA, privacy, and confidentiality standards in all workflows.
• Participate in staff meetings and training, offering insights to improve workflows and patient access.