Customer Success Manager Canada (Remote)

At Versapay, we're seeking an experienced Customer Success Manager to join our Software-focused team. This role is ideal for a seasoned professional with a strong background in managing a strategic portfolio of customers and/or Fintech/Payments, who can leverage their expertise to become a strategic advisor to our customers. Reporting to the Director of Customer Success, you'll be a key player responsible for delivering a world-class experience our customers have come to expect. You will manage long-term relationships, develop a deep understanding of our customers' businesses, and explore innovative ways that Versapay products can support their objectives. You will focus on growing installed base revenue, conduct training sessions, regular cadence calls, and Executive Business Reviews (EBRs), develop Success Plans, track shared KPIs for retention and growth strategies, represent customer needs in product development initiatives, and drive cross-functional resolution efforts. You will also propose enhancements to the customer journey and analyze multi-client issues to forecast potential churn risks.