Job Description
Customer Onboarding and Adoption: Ensure customers maximize their return on investment by owning the customer’s on-boarding, adoption, satisfaction and advocacy across a portfolio of customers. Provide white glove customer outreach immediately post close to shepherd customers through the on-boarding process. Drive adoption and ensure customer applies the offering in a timely manner.
Customer Relationship Management: Develop a trusted advisor relationship with customer stakeholders, executive sponsors and partners to drive managed services adoption to ensure they are leveraging the solution to achieve full business value. Serve as a customer advocate in influencing product roadmap and improvements. Ensure continual communication with customers on Unit 42 messaging, current and offerings updates, events.
Problem Solving and Risk Mitigation: Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams and become a Subject Matter expert over time. Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.
About Palo Alto Networks
At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life.