Application Support Analyst

Provide top-notch technical assistance to both internal and external Aledade app users. As the first point of contact, provide timely and effective support through chat, expertly triage incoming tickets, and troubleshoot issues using established solutions. Problem-solving skills and customer-focused approach will ensure users have a seamless experience, helping to drive the success of the platform. Primary duties include assisting users via chat, triaging incomplete tickets, and performing troubleshooting of technical issues received via tickets, such as App Access, Practice Location, Providers, Users, Patient Merges, and Telehealth.