Customer Success Manager

Ensure our customers are empowered to succeed with n8n, driving higher NRR and ARR, reducing churn, and fostering long-term customer relationships. To achieve this, the Customer Success Manager will onboard new mid-market enterprise customers by leading onboarding sessions, running product demos, and setting up QBRs. They will also manage customer retention and upsell opportunities by building strong relationships with customers and working closely with Sales. The customer success manager will be the customer’s advocate internally by relaying customer feedback to Product and Engineering and collaborating with Support and Solutions Engineers. Finally, they will improve Customer Success processes by suggesting and implementing improvements to CS workflows and tooling, using data to track key metrics, and leveraging automation.