Implementation Specialist

THE ROLE:

• Help GP practices make a confident start with Anima, owning each implementation from kick-off through go-live and early support.
• Shape how we implement by improving workflows, developing training, and building a playbook that works across hundreds of practices.

WHAT YOU'LL DO:

• Own implementations end-to-end: coordinate kick-off, configuration, and go-live, aiming for most practices to go live within their first week.
• Make Anima work for each practice by understanding their team's operations and configuring workflows around their needs.
• Teach people to use it confidently through clear, practical training adapted to different levels of technical confidence.
• Build confidence beyond go-live by developing super users, providing 1-2 weeks of hypercare, and handing off cleanly to Support and Customer Success.
• Make great implementation repeatable by creating reusable training, group webinars, and feeding customer insights back to product teams.

WHAT YOU'LL BRING:

• SaaS experience working directly with customers in onboarding, implementation, or training.
• Strong teaching and communication skills to make unfamiliar tools feel manageable.
• Patience, adaptability, and practical problem-solving to handle shifting priorities and workflow issues.
• Ownership and organisation to keep multiple implementations moving with clear next steps.

WHAT WE OFFER:

• 25 days' annual leave plus 8 UK public holidays, with flexible additional time off.
• Private medical, dental, vision, and mental health insurance.
• 12 weeks' maternity leave at full pay (rising to 24 after two years) and 4 weeks' paternity leave at full pay.
• 4% employer pension contributions, £1,000 annual learning budget, gym subscription matching up to £50/month, and a high-spec MacBook with home office budget.
• Two full-team off-sites each year and a beautiful London HQ with most of the team together at least twice a week.