Customer Success Manager

The Customer Success manager will design success for a portfolio of enterprise and strategic customers throughout their lifecycle. You will guide your customer down the path of success every step of the way to reach their business objectives and operational goals from onboarding/implementation through upsell and renewal. You will lead strategic conversations with customers to align our platform as a solution to their business challenges and goals with the intent to renew and expand the partnership. Serve as a confident subject matter expert as it relates to the SecurityScorecard platform and the cybersecurity and third-party risk management industries. Manage the gross and net retention of your portfolio; including forecasting, collaborating with regional account teams and efficient execution. Model world class customer care and be an advocate for the voice of the customer in product and services design and deployment, continuously improving the customer journey and developing the tools and templates to ensure the CSM team employs best practices.