Senior Technical Consultant - ITOM

Join the Customer Excellence Group Technology Workflows team to collaborate with talented consultants and deliver next-generation solutions for ServiceNow’s customers. This team specializes in implementing IT solutions, offering advisory services, adopting best practices, driving innovation, and designing architectures for our clients and partners. As a Technology Workflows Senior Consultant with expertise in IT Operations Management (ITOM), you will deliver ServiceNow solutions in a client-focused consulting environment. You will also serve as a thought leader in implementation projects, delivering technical solutions and guidance. Using best practices, you will configure the ServiceNow Platform and Technology Workflows to achieve the customer's goals. Lead technical aspects of project and solution delivery, ensuring alignment with ServiceNow standards. You will also facilitate workshops with stakeholders in order to assess current processes and define future workflows. This role also includes the design and implementation of ITOM solutions while keeping long-term technical architecture in mind.