Customer Success Manager I (Collegiate DII/DIII, North America)

THE ROLE:

• Own a full portfolio of DII/DIII collegiate accounts and lead each step of the customer lifecycle.
• Drive renewal and expansion conversations that directly move GRR and Net New ARR numbers.
• Build trusted relationships across coaches, compliance staff, and athletic department leadership.

WHAT YOU MUST BRING:

• Experience working in collegiate athletics or as a Customer Success Manager with a background in college athletics.
• Demonstrated ability to run a renewal or pricing conversation with a hesitant customer.
• Genuine, intentional use of AI tools like Claude or Notion AI, starting from the business problem rather than the tool.

WHY THIS ROLE:

• Own a fast-growing piece of the collegiate sports market and see your work show up directly in GRR and ARR.
• Get the pace and tools of a tech company alongside the world of college athletics.
• Be on a Customer Success team that's already performing at a high level and building the next chapter of it.