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Role Overview:
- Own the knowledge framework for risk operations documentation and training.
- Span knowledge management and enablement, setting standards for internal and BPO teams.
Key Responsibilities:
- Set documentation standards and manage a vendor content-writing team.
- Architect training and certification systems and report program metrics.
Qualifications:
- 7-10+ years in knowledge management, enablement/L&D, or operational training.
- Regulated industry and BPO experience; influence without authority.
Mercury
Mercury is a fintech company offering modern banking services and financial tools to startups. It is a high-growth company with a culture focused on craftsmanship, diversity, and belonging.