Own the creation, revision, and maintenance of documentation and training materials across support channels.
Build and maintain courses in our LMS, manage enrollments, and package training materials for BPO partners.
Write and maintain Zendesk macros and Help Center articles with the accuracy and structure required for AI-assisted resolution.
Branch is on a mission to empower workers with financial freedom by helping companies accelerate payments and providing accessible financial services. As a remote-first company with employees across the US, Branch fosters a collaborative culture built on transparency, accountability, and trust.
Lead delivery of KM programs and strategic initiatives, managing team capacity and priorities.
Partner with Claims, Service, Underwriting, and Distribution to address knowledge needs and improve content quality.
Use data and feedback to measure impact and build relationships across the KM ecosystem.
Liberty Mutual is a global insurance company providing coverage and services to individuals and businesses. With a large workforce, it fosters an inclusive culture that values diversity, professional development, and work-life balance.
You will lead development and optimization of a centralized knowledge ecosystem for the insurance value chain.
You will establish content standards, taxonomy, metadata, version control, and review cycles.
You will partner with subject matter experts and train employees to improve access to reliable information.
They are building a centralized knowledge ecosystem for a broad insurance value chain. The culture is collaborative, inclusive, and focused on learning, wellbeing, and growth.
Lead enablement strategy and content creation for internal teams, implementation partners, and resellers, including product training and certification programs.
Deliver live and asynchronous training for internal teams and partners, and support the Customer team with ad-hoc training requests.
Administer and upgrade the enablement tech stack, set certification criteria, and measure enablement effectiveness.
RegScale is a continuous controls monitoring (CCM) platform purpose-built to deliver fast and efficient GRC outcomes. We help organizations break out of the slow and expensive realities that plague legacy GRC tools, and we are a leader in the CCM space.
Lead strategy, governance, and continuous improvement of ViaPath's proposal knowledge base and reusable sales content.
Own the proposal content ecosystem, ensuring accurate and compelling content for RFP responses.
Partner with sales, technical SMEs, and marketing to increase proposal quality and win rates.
ViaPath provides integrated correctional technology solutions to public safety organizations. The company offers a culture of collaboration and is committed to employee well-being with comprehensive benefits and flexible work arrangements.
Own and scale the knowledge ecosystem across customer-facing and internal resources.
Optimize knowledge content for AI retrieval and improve self-service resolution.
Analyze support trends to identify knowledge gaps and enhance content.
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. The company values diverse backgrounds and fosters a collaborative culture.
Lead GTM enablement strategy and execution, connecting commercial teams with cross-functional partners.
Build and maintain knowledge management systems using AI to ensure teams have up-to-date materials.
Design and facilitate training experiences to drive adoption and behavior change among GTM teams.
Stepful is a workforce platform that partners with healthcare institutions to train and retain talent, addressing the national shortage of healthcare workers. Founded in 2021, they have trained over 32,000 workers and are backed by Y Combinator and other investors, with a culture of caring, learning, building together, and ownership.
Coordinate training operations and manage the Learning Management System to ensure a seamless learning experience.
Partner with cross-functional teams to support education initiatives and program execution.
Assist learners with inquiries and contribute to special projects and training development.
Kodiak Solutions transforms healthcare through technology-driven solutions, specializing in healthcare finance, unclaimed property, risk management, and revenue cycle management. As a growing company, we focus on simplifying complex financial operations with our innovative platform.
Research and write original educational course content using templates and AI-assisted workflows.
Update and improve courses to meet regulatory changes and quality standards.
Collaborate with designers and cross-functional teams to maintain brand voice and scale content.
Aceable has helped 20 million people get licensed in driver's ed, real estate, insurance, and mortgage. They are a profitable, growing company with a fast-paced culture that values ownership and using AI to improve education.
Drive program and team performance, defining roadmaps and managing risk across cross-functional initiatives.
Lead operational readiness by designing training, knowledge management, and process improvements for servicing operations.
Partner with product, engineering, and compliance teams to ensure scalable, compliant, and high-quality servicing experiences.
Affirm is reinventing credit to make it more honest and friendly, offering buy now, pay later options without hidden fees or compounding interest. As a remote-first company, they focus on people and operational excellence, delivering seamless customer experiences at scale.
Partner with subject matter experts to assess training needs and design effective learning solutions.
Coordinate new hire onboarding and deliver instructor-led, virtual, and e-learning programs.
Manage learning platforms, maintain training records, and collaborate with functional leadership on role-based curricula.
Precision for Medicine is the first global precision medicine clinical research services organization, purpose-built to improve the clinical research and development process for new therapeutics. The company integrates clinical operations excellence, laboratory expertise, and advanced data sciences to inform every step of clinical research.
Lead and coach a team of trainers and facilitators to ensure high-quality delivery and knowledge transfer.
Oversee daily training operations for internal teams and BPO partners, focusing on consistency and learner success.
Analyze training metrics and collaborate with stakeholders to improve strategies and close performance gaps.
Jobgether uses AI-powered matching to connect candidates with job opportunities, ensuring fair and efficient hiring. They process applications and forward top candidates directly to employers, who manage interviews and decisions.
Execute onboarding and enablement roadmaps across multiple priorities and geographies.
Optimize enablement systems, content repositories, and reporting to ensure trainer consistency.
Lead product change and system updates to drive customer adoption and operational excellence.
Dandy is transforming the dental industry with technology, simplifying and modernizing every function of dental practices. Backed by leading venture capital firms, it is a rapidly growing startup with a global scope and a culture of innovation and support.
Lead a team of enablement specialists to build world-class content and training programs.
Drive GTM activation at scale, equipping field and operations teams with tools to acquire and retain supply.
Partner cross-functionally to embed enablement insights into strategic initiatives and measure ROI.
Airbnb connects travelers with unique stays and experiences offered by millions of hosts globally. Founded in 2007, the company has grown to over 5 million hosts and 2 billion guest arrivals, fostering a culture of inclusion and innovation.
Owns the quarterly enablement bootcamp and tenured seller plans, ensuring measurable productivity gains.
Partners with GTM Strategy to convert market priorities into a teachable curriculum and delivery plan.
Builds a reusable content library, facilitation network, and readiness measurement system to scale enablement.
Shield AI is a venture-backed defense-tech company that develops intelligent systems to protect service members and civilians. The company has offices across the U.S., Europe, the Middle East, and Asia-Pacific, and fosters a culture of innovation and mission-driven execution.
Shape content structure and knowledge management frameworks for both member and internal team experiences.
Develop scalable knowledge bases with clear taxonomies, metadata, and governance standards.
Leverage Generative AI tools to enhance content production, categorization, and searchability.
Oura empowers people to own their inner potential through award-winning health products like the Oura Ring and its app, helping millions improve readiness, activity, and sleep. As a quickly growing company, we prioritize employee well-being and provide a supportive team culture.
You will shape the AI Team Management curriculum as a Subject Matter Expert.
You will record authentic, engaging videos to teach AI leadership concepts.
You will collaborate with learning experience designers to create industry-aligned content.
Ziplines Education partners with universities to deliver industry-focused certificate courses for professionals. They have a high net promoter score and 92% of learners recommend their programs, with a team that supports adult learners.
Draft, revise, and finalize web content for FHWA websites, ensuring compliance with federal style and accessibility standards.
Use content management systems such as Drupal, SharePoint, and Google Sites to upload, organize, and maintain web content.
Develop and deliver training materials and conduct training sessions on web content and database tools for FHWA staff.
Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Founded in 2012, the company has over 300 employees nationwide and is based in Alexandria, Virginia.
Define and execute the community operating model, charter, and success metrics across all Communities of Practice in Customer Excellence Group.
Recruit and support GEO Community Practice Leaders and cultivate a global network of practitioner champions.
Embed AI adoption frameworks and best practices into every community channel to scale readiness.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter and faster. The company has 3,400+ practitioners worldwide and is building an AI-native culture where technology and talent are unstoppable together.
Lead and develop a team of Customer Experience Representatives, fostering a culture of empathy and continuous improvement.
Build customer education and self-service resources, including a knowledge base, FAQs, and training materials.
Drive automation and AI initiatives to simplify support workflows and improve customer experience.
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. They are expanding their team and offer a remote US role.