Lead delivery of KM programs and strategic initiatives, managing team capacity and priorities.
Partner with Claims, Service, Underwriting, and Distribution to address knowledge needs and improve content quality.
Use data and feedback to measure impact and build relationships across the KM ecosystem.
Liberty Mutual is a global insurance company providing coverage and services to individuals and businesses. With a large workforce, it fosters an inclusive culture that values diversity, professional development, and work-life balance.
Own the knowledge framework for risk operations and set documentation standards.
Manage a BPO-based content-writing team and drive adoption across programs.
Architect training and certification systems to scale enablement.
Mercury is a fintech company offering modern banking services and financial tools to startups. It is a high-growth company with a culture focused on craftsmanship, diversity, and belonging.
Own and scale the knowledge ecosystem across customer-facing and internal resources.
Optimize knowledge content for AI retrieval and improve self-service resolution.
Analyze support trends to identify knowledge gaps and enhance content.
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. The company values diverse backgrounds and fosters a collaborative culture.
Shape content structure and knowledge management frameworks for both member and internal team experiences.
Develop scalable knowledge bases with clear taxonomies, metadata, and governance standards.
Leverage Generative AI tools to enhance content production, categorization, and searchability.
Oura empowers people to own their inner potential through award-winning health products like the Oura Ring and its app, helping millions improve readiness, activity, and sleep. As a quickly growing company, we prioritize employee well-being and provide a supportive team culture.