Job Description
To help continue Resultant's rapid growth and solve clients’ toughest problems, they need a Help Desk Specialist to join the team. You may live in any time zone, but you will be required to work weekdays 8am - 5pm Eastern Time. This role provides amazing tier 1 support to clients, greatly exceeding their experience. You will escalate customer support requirements as appropriate, communicating relevant information, and confirming acceptance of the escalated issue. You will prepare desktops, laptops, and miscellaneous hardware for customers. You will keep customer documentation up-to-date and accurate. You will monitor the customer team’s assigned alerts and respond appropriately; you will also work collaboratively with teams of smart, thoughtful people to best meet the needs of Resultant's clients.
About Resultant
Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions.