Director of Customer Experience

Build a world-class customer experience, championing a customer-obsessed culture and setting a clear vision for the team. The Director will lead a global CX organization of 100+ employees, solving over 30,000 tickets per month across four support channels. They will position CX as a strategic pillar by building a metrics-driven foundation that informs decisions. The role involves talent and people development, fostering engagement and productivity across the team. Additionally, the director will design and execute a global scaling strategy using AI tools to deliver high-quality, 24/7 customer support.