$212,600–$295,300
USD/year
Champion a customer-obsessed culture, by setting a clear vision for the team, owning key prioritization decisions, skillfully weighing tradeoffs to design experiences that delight across every interaction and channel. Lead a global CX organization of 100+ employees, solving over 30,000 tickets per month across four support channels. Position CX as a strategic pillar by building a metrics-driven foundation that informs decisions. Design and execute a global scaling strategy.