Senior Applied Research Scientist

About the Team:

• The Agentic Engineering org builds a conversational AI experience that turns enterprise intent into completed work.
• The Agent Orchestration team owns the execution core: agent harness, orchestration runtime, multi-agent coordination, memory management, and evaluation frameworks.
• You'll be at the forefront of AI transformation, backed by ServiceNow's global scale and high-growth agility.

What You'll Do:

• Design and build the agent execution harness for multi-step agentic workflows with tool invocation, context management, and retry handling.
• Own runtime reliability, fault tolerance, latency, and throughput for Fortune 500 enterprise workflows.
• Build prompt management systems, evaluation frameworks, and integrate frontier LLMs with model routing and fallback strategies.

What We're Looking For:

• 4+ years building production software with strong reliability, performance, and scalability.
• Hands-on experience shipping generative AI products that production users depend on.
• Deep understanding of LLM failure modes, context constraints, and prompt design at scale.