Supervisor, Scheduling Outreach (Remote)

As Aledade's Supervisor of Scheduling Outreach, you'll lead and inspire a dynamic team of talented Outreach Specialists in our fast-paced call center environment. This role combines strategic leadership with hands-on mentoring, where you'll drive performance excellence while fostering a collaborative atmosphere that empowers your team to deliver exceptional results and build meaningful connections with our community. You'll be at the heart of daily operations, optimizing processes and developing your team members to thrive in this results-driven setting.

Candidates should be comfortable working remotely/work from home anywhere within the US.

The role includes overseeing daily activities, recruiting and onboarding, managing employee schedules, monitoring team performance, facilitating meetings, analyzing call data, and implementing solutions for improvement. You'll also be responsible for generating performance scorecards, forecasting volumes, and identifying staffing needs.