Strategic Account Specialist

Acts as liaison between customer, sales, and production facilities across the platform. Plan and coordinate the production of client jobs in order to achieve the objectives of the service agreement in compliance of customer expectations, company policy, and profit and quality requirements. Applies understanding of customers business needs in building solid customer relationships, monitoring customer satisfaction, and providing consulting in conjunction with RR Donnelley sales. Primary point of contact for customer-required services across all locations in the platform. Responsibilities include partnering with sales to assess client business, communicating requirements to providers, and managing complex accounts. Provides recommendations to process improvements to bolster improved quality, customer satisfaction, increased productivity and lower operating costs. Oversees the production process from point of sale until final delivery of customers product, analyzing customer requirements to determine completeness.