Customer Success Specialist II

Handle customer inquiries and complaints, providing timely and effective resolutions to ensure customer satisfaction. Build strong relationships with customers through honest and clear communication. Deliver exceptional customer service by addressing concerns with empathy and professionalism. Identify opportunities to convert free users into paid customers through upselling strategies. Collaborate with internal teams to resolve customer issues efficiently. Keep customers informed about new products, features, and services. Follow up with customers to ensure their concerns are fully addressed. Understand customer needs and provide personalized solutions to enhance their experience. Engage with and manage community platforms such as Discord, app stores, Play Store, and Trustpilot to promote products and gather user feedback.