CRM Partner Business Development Manager

Drive the growth of ServiceNow's CRM and AI-powered customer service solutions through strategic partnerships. This role is critical to unlocking the market opportunity for ServiceNow CRM, powered by Now Assist, by enabling partners to build differentiated offerings, scale rapidly, and deliver exceptional customer outcomes. Responsible for shaping and executing the partner strategy for CRM, driving pipeline, building partner capability, and fostering innovation across the ecosystem. Define and execute a partner-led growth strategy for ServiceNow CRM, with AI as a core differentiator. Identify and onboard CRM-specialized partners with the potential to scale and innovate. Drive partner-sourced pipeline for CRM and AI-powered customer workflows.