Partner Manager, Customer Relationship Manager (CRM)

The CRM Partner Manager oversees and manages our certified CRM partners across multiple OEM client dealer solutions.  The position is the point of contact for all CRM deliverables and will effectively oversee multiple projects and work streams to ensure program delivery is on time and within budget, while exceeding client expectations.  The CRM Partner Manager will oversee all program activities supported by a team consisting of CRM providers, OEM Program Directors, Project Management and Technical Teams. You will be responsible for influencing OEM customer journey strategies by bringing new enhancements and technologies to the CRM providers.  You will also contribute to growth and retention of our OEM and their customer. The Partner manager will manage CRM Road Map with certified partners to prioritize and ensure timely and accurate delivery of stated business objectives and ensure success with the OEM and their Dealers, and audit CRMs for compliance on a bi-annual basis.