Recovery Manager

The B2C Recovery Manager is responsible for managing supervisors and teams of associates to ensure that all departmental goals are reached daily. You will be the resource person on all matters related to account receivables and collections. Your role is to consistently monitor all of the department to determine where improvements can be made to increase efficiency and performance. Manage the functional processes and deliverables of the Collections & Recoveries Function including but not limited to; development, implementation and execution of procedures and methods in monitoring daily work activities of assigned segments. Analyzing trends of performance for assigned functions while ensuring appropriate levels of resource and cost needs or budget/cost reduction. Develop, monitor, and regularly report KPIs and metrics for assigned Functions to support strategic actions to meet/exceed OKRs. Collect, analyze and present strategic financial information and execute strategic plans to the Department Head to achieve goals and KPIs related to Collections & Recoveries. Set strategic direction to Collection & Recoveries Function to create, establish and execute policies and procedures to improve productivity, efficiency and effectiveness of the whole functions. Strong Stakeholder Management by working effectively with cross-functional teams, external clients on the development of solutions in the areas of Collections & Recoveries, account compliance processes, and B2C processes. Serves as customer escalation and resolution point of contact for Collections concerns and disputes.