Head of Fulfillment and Merchandising US Operations

Role Overview:

• This is a remote, part-time leadership role within a fast-growing digital gaming and e-commerce environment.
• You will own the end-to-end redemption journey, ensuring products move smoothly from order to delivery.
• You will shape the product catalog and build scalable operational foundations.

Key Responsibilities:

• Manage third-party logistics providers and vendor SLAs, monitoring shipping speed, accuracy, and performance.
• Develop operational playbooks, support resources, and escalation procedures to reduce fulfillment issues.
• Own the merchandising strategy, including sourcing, pricing, and catalog variety.

Requirements:

• At least 6 years of e-commerce operations, fulfillment, or merchandising experience, with 2+ years leading teams or cross-functional initiatives.
• Proven experience managing vendors, negotiating contracts, and using performance metrics to drive decisions.
• Strong process-oriented thinking and ability to build scalable workflows from the ground up.

Benefits:

• Remote work flexibility from anywhere in the United States.
• Part-time employment arrangement with meaningful ownership over processes and strategy.
• Opportunity to build and lead a lean team as the function scales.