Customer Service Incident Coordinator (Greek Speaking)

Day-to-Day Responsibilities:

• Independently work and prioritize a workload of requests, providing telephone support to clients as needed.
• Gather and preserve evidence for breach remediation, prepare communications, and liaise with creditors and agencies.

Administrative Duties:

• Identify and report on trends, maintain knowledge of laws, prepare proposals, and manage document transfers and mailings.
• Record detailed case notes into a database with strong accuracy and ensure closure of resolved incidents.

Essential Requirements:

• Must be fluent in both Greek and English, written and verbal, with experience in a customer service environment.
• Work hours are Monday to Friday, 9:30 am to 6:00 pm, in a remote position requiring occasional in-person events.

Company Support:

• Offers flexibility with policies for work-life balance, reasonable adjustments during recruitment, and a focus on diversity and inclusion.