New Customer Service Representative

The Role:

• Be the first point of contact for consumers, providing empathetic and seamless support across chat, phone, and email.
• Deliver on the mission to promote well-being through the power of cannabis.

Responsibilities:

• Handle up to 3 concurrent chats and 1 call while maintaining high quality.
• Instill trust through clear, honest, and empathetic communication.
• Document consumer information accurately and stay current on products and policies.

Qualifications:

• 1-3 years of customer service or contact center experience.
• Strong communication skills and ability to manage multiple conversations.
• Comfort working across multiple platforms and systems.