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Key Responsibilities:
- Engage regularly with area VPs and Directors to ensure timely resolution of issues.
- Attend city, town, community, and HOA meetings as necessary to address local concerns.
- Collaborate with communities and HOAs in active build areas to promptly manage issues.
Qualifications:
- 5-7 years of experience in a customer support-centric environment.
- Familiarity with call center metrics, call handling software, and tracking systems.
- Proficiency with Microsoft applications and proven ability to lead projects representing Customer Support.
Why Lumos:
- Comprehensive health, dental, and vision coverage.
- Competitive compensation packages with bonus options.
- 401K plan with up to 5% employer contribution and wellness program.
Lumos
Lumos is a fiber optic internet provider formed from the merger of Lumos Networks and North State in 2022, now a joint venture with T-Mobile called T-Fiber. They connect over 475,000 homes and businesses across nine states and aim to reach 12-15 million homes by 2030, with a startup mindset and servant leadership culture.