Customer Success Manager

Role Overview:

• Drive customer success, retention, and growth across Pulse iD’s portfolio of banking and enterprise clients.
• Act as the primary point of contact for clients, overseeing implementation, campaign performance, and ongoing engagement.
• Ensure that Pulse iD solutions deliver tangible business value.

Key Responsibilities:

• Manage the full customer lifecycle—from onboarding to renewal—ensuring satisfaction and sustained value delivery.
• Identify and execute upsell and cross-sell opportunities to expand client relationships and revenue.
• Build and maintain strong relationships with key stakeholders across marketing, loyalty, and technology functions.

Requirements:

• Based in Dubai, UAE (mandatory).
• 5 - 7 years of experience in Customer Success, Account Management, or Marketing—preferably in fintech, loyalty, or payments.
• Excellent communication and presentation skills, capable of influencing across multiple levels including senior executives.