Sr. Manager of Renewals

Seeking an experienced and strategic leader to build, lead and scale our global renewals function. You will be responsible for driving retention, minimizing churn, uncovering growth opportunities and optimizing recurring revenue across our customer base. This leader will be responsible for managing high-performing renewal management teams at both fast-paced startups and established enterprise environments. You will work cross-functionally with Customer Success, Finance, and Operations to define and execute scalable renewal strategies that align with our customer lifecycle and business objectives. The role demands a data-driven, customer-focused leader with deep knowledge of SaaS business models and renewal best practices across regions. Key responsibilities include creating a global renewals strategy, managing renewal teams, optimizing processes, collaborating cross-functionally, tracking KPIs, and ensuring customer engagement aligns with value delivery.