Job Description
Customer Support Role:
- Provide frontline technical support to customers.
- Deliver exceptional customer service by responding quickly and empathetically.
- Maintain meticulous case health, including meeting SLAs.
Responsibilities:
- Respond to sensitive, urgent requests from customers.
- Contribute to a customer-facing knowledge base.
- Learn, coach, and share your knowledge with peers.
Qualifications:
- Strong knowledge of networking and troubleshooting.
- Excellent written and verbal communication skills.
- High degree of resourcefulness and adaptability.
About Magnet Forensics
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from devices.