Job Description
As a Senior Developer Support Engineer, you’ll play a pivotal role in empowering our developer community and enterprise customers. You’ll tackle technically complex cases, serve as a technical escalation point, and drive improvements to our support tooling and documentation. This is a unique opportunity to make a direct impact on customer experience, developer productivity, and the evolution of our platform. Resolve technically complex developer support cases related to APIs, integrations, and enterprise configurations. Deliver clear, actionable, and empathetic guidance. Act as a technical escalation point for teammates and collaborate cross-functionally with Product and Engineering. Identify and drive improvements to support processes, documentation, and internal tooling. Troubleshoot and resolve issues involving REST APIs, OAuth, SAML/SSO, SCIM, and enterprise SaaS workflows. Communicate complex technical concepts clearly to both technical and non-technical audiences.
About Airtable
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.