As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction. You will configure ServiceNow Integrations based on configuration best practices – all with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. They will play a crucial role in delivering transformative integration architectures that support AI solutions on the platform.
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As a Senior Developer Support Engineer, you’ll play a pivotal role in empowering our developer community and enterprise customers. You’ll tackle technically complex cases, serve as a technical escalation point, and drive improvements to our support tooling and documentation. This is a unique opportunity to make a direct impact on customer experience, developer productivity, and the evolution of our platform.