Remote Field Operations Coordinator

Responsibilities:

• Manage daily scheduling, dispatching, and routing for field technicians to optimize route efficiency, project timelines, and SLA commitments.
• Serve as the primary point of contact for technicians regarding schedule adjustments, on-site delays, emergency dispatches, and logistical support.
• Coordinate with project managers and operations leadership to allocate field resources according to skill sets, certifications, and project priorities.

Qualifications:

• Associate or Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field (or equivalent practical experience).
• 2+ years of experience in operations coordination, service dispatch, field service coordination, or technical scheduling.
• Proven experience utilizing ticketing systems, Field Service Management (FSM) software, or CRM platforms (e.g., Salesforce, ServiceNow, ConnectWise, Jira).

Company Overview:

• i2G specializes in advanced physical electronic security and life safety solutions, with proven experience in surveillance, access control, and intrusion detection systems.
• They excel in design, project management, commissioning, and enterprise technology integrations, helping protect what matters most.
• The company is an Equal Opportunity / Affirmative Action employer, committed to diversity and inclusion.