Associate Commercial Operations Analyst

PagerDuty is seeking an analytically curious, detail-oriented Associate Commercial Analyst to support the Commercial business by digging into trends and insights, analyzing performance, and serving as a key point person to help understand current performance and forecast results. You'll focus on tracking and reporting KPIs across the product-led growth funnel and sales-assist funnel in a SaaS environment and collaborate with key stakeholders across sales and customer success teams to support KPI and goal mapping. You will contribute data-driven recommendations on testing and optimization strategies, assist with analytics tracking, help maintain performance reporting dashboards, and deliver insights across acquisition, expansion, and retention initiatives. You'll translate business questions into technical requirements and create simple, easy-to-digest reports to support commercial sales and customer success teams in driving more pipeline and revenue.