Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
Conduct technical diagnostics to resolve issues and escalate to higher levels of technical support if needed.
Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. They are a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.
Monitor the health and performance of Polygon Labs’ infrastructure, including blockchain networks, bridges, RPC services, staking systems, and user-facing products
Track third-party dependencies and identify degradation that may impact the broader ecosystem
Validate and triage alerts by distinguishing signal from noise, assessing severity, and determining impact
Polygon Labs is a global blockchain payments company building and operating infrastructure to move money instantly, reliably, and at internet scale, with the mission to move all money onchain. Its infrastructure has facilitated trillions of dollars in onchain value transfer and supported millions of transactions daily.
Perform day-to-day operational/DevOps tasks on Wikimedia’s public-facing infrastructure.
Implement and utilize configuration management and deployment tools.
Collaborate with a global, cross-functional team in an asynchronous communication environment.
The Wikimedia Foundation operates Wikipedia and other Wikimedia free knowledge projects. They build software experiences, support volunteer communities, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable nonprofit, relying on donations, and has offices in San Francisco.
Troubleshooting connectivity issues between our sensors and backend systems.
Working with client IT teams on 802.1X authentication setups.
Debugging infrastructure issues on the platform side.
Attain, founded in 2018 in Bangalore, serves a global client base of startups, early-stage companies, and SMEs. As the India partner for US-based software company TANGO, Attain supports Tango by providing services in development, implementation, QA, and client support.
Installation, configuration, and fine-tuning of Cynet products (remote and occasional on-site, if required).
Working closely with customers to ensure full deployment, optimization, and ongoing support.
Creating supporting documentation and knowledge base articles for customers.
Our client provides expert technical support to global customers. They are responsible for the installation, configuration, and fine-tuning of Cynet products.
Tanium is an Autonomous IT company driven by AI and real-time endpoint intelligence, empowering IT and security teams to make their organizations unstoppable. Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security.
Analyze network data in order to simulate realistic cybersecurity scenarios.
Create network content to support security demo and test environments.
Collaborate with cross-functional teams to ensure content aligns with customer needs and product goals.
ExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organizations stay ahead of emerging threats with unmatched network visibility, context, and control. We are a high-energy and versatile environment in which people are encouraged and supported to collaborate on industry-leading technology.