Customer Support Specialist

As a Customer Support Specialist, you are a pivotal member of our support team, responsible for resolving a wide range of customer issues. You will leverage your deep product knowledge and problem-solving skills to provide effective solutions, ensuring a high-quality customer experience. This role involves direct customer interaction, collaboration with other teams, and contributing to our knowledge base.

Key Responsibilities: Diagnose and troubleshoot a wide range of customer problems. Deliver clear communication to customers and work closely with cross-functional teams. Document customer interactions and recommend long-term solutions. Build trust with customers and act on feedback. Qualifications include 3 years in Customer Support, in-depth product knowledge, strong communication skills, and a solution-oriented mindset.