Director, SMB Expansion Sales & Account Management

Motive is seeking a Director of SMB Expansion Sales & Account Management to drive growth across our existing small and medium-sized customer base through outbound sales, while also reducing churn among escalated accounts at risk of cancellation or contraction. This senior leadership role will drive strategy and execution to boost customer engagement, increase upsell and cross-sell, and retain high-risk accounts. You will lead a large, distributed sales organization through second-line leaders, fostering a high-performance culture focused on ambitious growth targets and customer success. We’re looking for a proven leader with a background in sales, customer success, and operations—someone who has scaled large teams and thrives in fast-cycle, high-volume environments. The ideal candidate brings strategic thinking, operational rigor, and a collaborative approach to cross-functional execution.