Administer Freshservice, Device42, and related ITSM/ITAM/SAM/CMDB platforms from scratch or redesign existing configurations.
Set up discovery sources, scan ranges, credentials, and synchronization jobs in accordance with security and change management.
Troubleshoot platform configuration, integration, and data quality issues.

CMDB Architecture & Governance:

Design and maintain CMDB structure including CI classes, asset attributes, lifecycle states, and relationship types.
Define and enforce naming, classification, and reconciliation standards to ensure data integrity.
Resolve duplicate, incomplete, or conflicting CI and asset records.

Asset Lifecycle Management:

Oversee hardware and infrastructure asset lifecycle from request to disposal, ensuring accurate updates across systems.
Reconcile purchased, deployed, and retired assets across procurement, endpoint, and ITSM platforms.
Coordinate physical inventory audits, exception handling, and record cleanup.

Stakeholder Coordination & Governance:

Serve as primary SME for ITAM, SAM, CMDB, and discovery platforms, partnering with Infrastructure, Security, Procurement, and Finance.
Document and improve processes for asset intake, CI creation, and license record maintenance.
Support audit, compliance, and risk activities by providing accurate asset and license data.