Principal Application Support Consultant (Dutch Speaking)

As a Principal Application Support Consultant, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base. You will need to progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate.

You will provide operational support to both clients and internal team members in day-to-day activities, investigate, process and document application defects passed to the Application Support team, and be pro-active in highlighting potential escalation risks with your Team Leader.