Job Description
As a Customer Success Manager at Seamless, you will be responsible for the retention and expansion of Seamless AI’s accounts in our mid-size business segment. The Mid-Market CSM is responsible for driving growth and product adoption across the overall book of business, while ensuring the success of our customers and maximizing lifetime value. The Mid-Market CSM will also be responsible for actively contacting customers, identifying situations that may put these clients at-risk while working to solve them, and serving as a direct through-line for feedback to our leadership team on the needs of our customers as it affects our product road-map. Engage with existing customers, understanding their needs and experiences with Seamless.AI to ensure satisfaction and identify opportunities for account growth. Lead the renewal process from start to finish, including contract negotiations, ensuring a high retention rate. Develop and implement strategies to increase customer investment in Seamless.AI products and services. Work closely with customer success and sales teams to identify opportunities for account expansion.
About Seamless.AI
Since 2015, Seamless.AI has helped sales teams maximize revenue with the world’s first real-time B2B search engine and is one of Ohio’s fastest-growing companies.