Similar Jobs
See allCustomer Support Lead US
Jobgether
US
Technical Troubleshooting
Stakeholder Management
Operations Specialist
Binance
Asia
Accounting
Risk Management
Financial Analysis
Customer Support Specialist
Circle
Global
Customer Support
Technical Troubleshooting
Zendesk
Customer Services Representative, Fintech
Atomic Vest
LATAM
Customer Support
Troubleshooting
Fintech
Jr. Customer Service Officer
BTSE
Customer Service
Crypto Knowledge
CRM Systems
Role Overview:
- Serve as the first point of contact for users in a fast-moving blockchain and DeFi ecosystem.
- Combine community support, technical troubleshooting, moderation, education, and user advocacy.
- Collaborate with Product, Marketing, and Business Development teams to improve user experience.
Key Responsibilities:
- Respond to user questions via Discord and ticketing systems with clear, accurate support.
- Troubleshoot product-related issues, escalate critical problems, and provide white-glove support to VIP users.
- Moderate channels, create guides and FAQs, and monitor crypto ecosystem trends.
Why You’ll Thrive Here:
- Flexible, fully remote work with a fast-moving, collaborative environment.
- Opportunity to deepen expertise in Solana, DeFi, AMMs, and blockchain technology.
- Supportive team culture with exposure to technical, product, and community initiatives.
Orca
Orca is a decentralized exchange built on the Solana blockchain, enabling fast, low-cost automated market making for digital assets. We are a fast-moving, collaborative remote team passionate about DeFi and committed to supporting a growing global community.